Refund Policy

Last Updated: September 3, 2026

This Refund Policy forms part of the Nstdata Terms of Use and applies to payments for Services provided by NST LABS TECH LTD ("Nstdata", "we", "us", or "our").

Nstdata was formerly known as Nstproxy. The operating legal entity is unchanged.

General policy

Payments for the Services are generally non-refundable, except where required by applicable law or expressly stated in this Refund Policy, an applicable order form, or a written agreement with Nstdata.

Because the Services provide access to network, proxy, crawling, routing, and data infrastructure that may incur cost when reserved, activated, configured, or used, we do not offer refunds by default for unused balance, expired credits, partially used subscription periods, trial purchases, promotional credits, add-ons, or committed usage.

For products or plans expressly described as success-based, failed billable units are not charged according to the applicable product definition. For all other products and plans, billing is based on the pricing, billing metric, subscription, usage unit, credit model, or order form shown at purchase.

Refundable or creditable cases

We may provide a refund or account credit in limited cases, including:

• duplicate purchase of the same package or plan caused by an accidental double payment, where the duplicate package, credits, or subscription period has not been used;

• an erroneous charge caused by Nstdata or our payment processor;

• a billing issue that Nstdata confirms after investigation; or

• another exceptional case that Nstdata approves at its discretion.

Where appropriate, Nstdata may issue account credit instead of a refund to the original payment method.

Non-refundable cases

Unless required by applicable law or expressly approved by Nstdata, refunds will not be provided for:

• used bandwidth, used credits, successful billable units, completed crawl tasks, activated subscriptions, add-ons, or consumed Services;

• unused balance, expired packages, expired credits, or partially used subscription periods;

• trial periods, promotional credits, coupons, bonuses, referral credits, or discounted purchases;

• accounts suspended or terminated for violation of the Terms of Use, Acceptable Use Policy, applicable law, payment abuse, fraud, or other prohibited activity;

• inaccurate, incomplete, or inconsistent account, billing, tax, payment, identity, KYC, or compliance information provided by you;

• target-site blocks, CAPTCHAs, rate limits, access restrictions, content changes, account actions, anti-bot measures, or other third-party behavior outside Nstdata's control;

• connection quality, network speed, geolocation accuracy, target availability, output format, data completeness, or success-rate expectations not expressly guaranteed in a written order form;

• incompatibility with your software, systems, configuration, code, browser, device, third-party tools, or downstream processing; or

• refund requests submitted after the applicable refund window described below.

Refund window

Refund requests must be submitted within three (3) days of the purchase, wallet top-up, renewal, or charge you are disputing, unless a longer period is required by applicable law or expressly stated in an order form.

Submitting a refund request does not guarantee a refund. We may request additional information and will review your account status, usage, billing records, payment records, and the reason for your request.

Erroneous charges

If you believe you were charged in error, contact us promptly at support@nstdata.io with your account email, invoice or transaction ID, payment date, amount, and a description of the issue. We will investigate and, if we confirm an error, issue a refund or account credit as appropriate.

Chargebacks and disputes

Please contact us before initiating a chargeback or payment dispute so we can review the issue. If a chargeback, reversal, or payment dispute is filed without first giving us a reasonable opportunity to investigate, we may suspend or restrict your account while the dispute is reviewed.

Fraudulent, abusive, or bad-faith chargebacks may result in account suspension, termination, loss of credits, refusal of future purchases, or other actions permitted by the Terms of Use and applicable law.

Refund method and timing

Approved refunds are generally issued to the original payment method where possible. Processing times depend on payment processors, banks, card networks, and payment methods, and may take up to fourteen (14) business days or longer where outside our control.

Any taxes, currency conversion fees, payment processor fees, bank fees, blockchain or network fees, or third-party charges may be non-refundable unless required by applicable law.

How to request a review

To request a refund review, contact support@nstdata.io or your account manager with your account details, invoice or transaction ID, payment date, amount, and the reason for your request.

Refund requests: support@nstdata.io

Report abuse: abuse@nstdata.io

Legal: legal@nstdata.io

Privacy: privacy@nstdata.io